Strategy & Direction · master area

Client Relationship Strategy

Trust, cadence, renewal, expansion. The strategic frame for how the chain meets the people who pay for it. Cadence is held even when there is nothing to say.

Owners: PO + Account/Leadership Phases it lives in: Why We Build (strategy) and Did We Serve? (cadence) The principle this enacts: no-surprises in both directions.

Where it lives in the chain

• Why We Build · Client Relationship Strategy — strategic frame
• Did We Serve · The Ongoing Relationship — operational expression

How to do this

• Practice — Weekly client update — the daily-cadence form
• Practice — SLA review — the quarterly contract review
• Practice — Release gate — the no-surprises discipline at release time
• Clinic — An SLA review that became a sales conversation
• Skill path — Leadership foundations · Step 8 (no-surprises)

Related crafts

• Weekly Client Update — the weekly cadence
• Bi-weekly Client Sync — the spoken sync
• SLA Review Cadence — quarterly contract review
• Portfolio Direction — what the relationship funds