Ongoing Operations & Client · master area
SLA Review Cadence
Quarterly with the client. Three questions: met · approached · categories still right. Numbers, not impressions. Not a sales conversation. Reviewed quarterly stays a contract; never reviewed becomes a souvenir.
Owners: PO, CS Lead — with the named client representative Phase it lives in: Did We Serve? Cadence: quarterly · Duration: 45 minutes bounded.
Where it lives in the chain
How to do this
- Practice — SLA review
- Checklist — SLA review · agenda
- Clinic — An SLA review that became a sales conversation
- Skill path — PO foundations · Step 5 · CS Lead foundations
Related crafts
- SLA Definition — the contract being reviewed
- SLA Breach — what triggers urgent reviews
- Quarterly Portfolio Review — the sibling cadence at portfolio scale
- Weekly Client Update — the cadence that protects the SLA review by preventing surprises