Pipeline & Operations · master area

Runbooks

Operational scripts for the worst moments. Reads at 2am, in adrenaline, in 30 seconds. Authored before the incident; rehearsed in game days; killed when no longer true.

Owners: Tech Lead, On-call Phases it lives in: As We Build (authored) and After We Build (used)

Where it lives in the chain

• As We Build · Runbooks & Rollback — the canon

How to do this

• Template — Runbook
• Skill path — On-call foundations · Step 9 · Tech Lead foundations · Step 8
• Practice — First 48 hours watch — what calls runbooks

Related crafts

• Rollback — the simplest runbook
• Incident Management — where runbooks are exercised
• On-Call Rotation