Ongoing Operations & Client · master area

Support-to-Bug Pipeline

The discipline that converts a stream of tickets into chain-level signals. Daily triage routes each ticket as bug · brief input · noise. Volume that produces no bugs is over-staffed or under-listened-to; volume that produces only bugs is forcing every signal into one bucket.

Owners: CS Lead, PO Phase it lives in: Did We Serve?

Where it lives in the chain

• Did We Serve · The Ongoing Relationship — Support-to-bug pipeline — the canon
• After We Build · Bugs and Their Roots — the bug-side discipline

How to do this

• Practice — Daily triage · Helpdesk reading
• Checklist — Daily triage · 15 minutes
• Template — Helpdesk reading
• Skill path — CS Lead foundations · Steps 4–5

Related crafts

• Bug Filing & Triage — what happens after a ticket routes as bug
• Support Levels (L1/L2/L3) — the escalation discipline
• Helpdesk Metrics — the measurement layer