master areas · section 12

Team & Organizational

The human infrastructure.

The chain works because people work it. Onboarding is a cycle, not a week. T-shaped people make small teams possible. Psychological safety is structural — measured by whether the chain can hear what it needs to hear. Knowledge retention lives in artifacts, not heads.

Primary owners: Leadership, PO. Primary volume: V — After We Build (Part 8).

Crafts in this section

Craft	Owner	Volume
Onboarding to the Chain	PO, Team	V
T-Shaped Development	Individual, Team	V
Psychological Safety	Leadership, PO	V
Small Team Adaptation	PO	V
Knowledge Retention	Whole team	V
Team Capacity Planning gap	Leadership, PO	—
Hiring for Chain Fit gap	Leadership	—
Cross-Team Coordination gap	Tech Lead, PO	—