Ongoing Operations & Client · master area

Bi-weekly Client Sync

Forty-five minutes. Fixed agenda — signal readings, roadmap changes, scope decisions, CS patterns. The PO drives. The client speaks last. Feature requests go through the backlog process, not the sync.

Owners: PO drives · Tech Lead present · named client representative Phase it lives in: Did We Serve? Cadence: every other week · Duration: 45 minutes bounded.

Where it lives in the chain

• Did We Serve · The Ongoing Relationship — Bi-weekly sync — the canon

How to do this

• Practice — Weekly client update — the input the sync reads against
• Practice — SLA review — the sibling at quarterly cadence
• Skill path — PO foundations · Step 5

Related crafts

• Weekly Client Update — the two prior updates the sync reads against
• Helpdesk Metrics — CS patterns surfaced
• Quarterly Portfolio Review — the longer-cadence sibling